Privacy Policy

Last Updated: 26th November 2025

Kandoo (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile application, and services.

By accessing or using Kandoo, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following details:

• Name
• Email address
• Phone number
• Billing information (if you make purchases)
• Any information you directly provide through forms or messages

1.2 Automatically Collected Data

When you use our website/app, we automatically collect:

• Device information
• IP address
• Browser type
• Usage data and interactions
• Cookies and tracking data

1.3 AI Interaction Data

We may store:

• Text inputs you provide
• Audio recordings (if voice features are used)
• App usage patterns, This helps improve the accuracy and performance of our AI features.

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Personalize your user experience
• Process payments and subscriptions
• Communicate with you (support, updates, alerts)
• Enhance AI learning and performance
• Prevent fraud or misuse
• Comply with legal requirements

3. Sharing Your Information

We do not sell your personal data.

We may share information with:

• Service providers (payment processors, analytics tools, hosting partners)
• Legal authorities when required
• Affiliated partners involved in delivering services

All third parties are required to protect your data.

4. Cookies and Tracking

We use cookies to:

We may share information with:

• Improve performance
• Save preferences
• Deliver personalized experiences

You can disable cookies in your browser settings.

5. Data Security

We use industry-standard encryption and security measures to protect your data. However, no online system is 100% secure. We encourage users to maintain strong passwords.

6. Your Rights

Depending on your country, you may have the right to:

We may share information with:

• Request access to your data
• Request deletion of your data
• Request corrections
• Opt out of marketing emails

You can submit requests through our Support page.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect immediately upon posting.

9. Contact Us

If you have questions about this Privacy Policy, please contact: support@kandoo.lk.